How does an appeal start?
Open your results and go to the Appeals tab. Choose the issues you want to appeal, review the evidence rekupr found, and let rekupr draft your appeal letter. While you work on the letter, your appeal is in Draft Preparation. Finishing the letter opens your appeal case, and the appeal moves forward from there.
How do I send my appeal letter?
Download your appeal letter as a PDF and send it the way your insurer or provider asks: by mail, fax, or their online account. rekupr does not send the letter for you. Once it is on its way, press Mark as sent on your appeal case so your timeline shows when it went out. Keep a copy and any delivery receipt.
What do the appeal statuses mean?
- Draft Preparation: you are still building the appeal letter
- Open: the letter is finished and the appeal is active
- Awaiting Response: you have sent a letter and are waiting to hear back
- In Review: a reply came in and you are deciding what to do next
- Closed: the appeal is finished and the outcome is recorded
Who changes the appeal status?
You do. While an appeal is active, you can move it between Open, Awaiting Response, and In Review to match where things stand. Every change is recorded on your appeal timeline.
How does an appeal end?
When you have a final answer, close the case and record the outcome: Full Overturn, Partial Overturn, Upheld, Withdrawn, or Other. You can also record how much you saved. If you are still unsure, keep the appeal open and ask rekupr what to do next.