Ask reKUPR: Your AI Bill Assistant

Your Personal Bill Assistant

reKUPR includes a built-in AI chat assistant that can answer questions about your specific bill and EOB data. Instead of searching through line items yourself, just ask.

How to Access the Chat

From your analysis results page, look for the "Ask reKUPR" button. Clicking it opens a chat drawer on the right side of the screen where you can type questions in plain English.

What You Can Ask

The chat assistant is designed to answer questions about your specific documents. Here are some examples:

• Explain charges - "What is the $450 charge on line 3 for?"
• Compare amounts - "Why is my billed amount different from the allowed amount?"
• Ask about codes - "What does CPT code 99213 mean on my bill?"
• Investigate line items - "Which line items were denied by insurance?"
• Understand findings - "Why did reKUPR flag the anesthesia charge?"
• Clarify terminology - "What does 'coinsurance' mean in the context of my bill?"

Grounded in Your Data

Unlike a general AI chatbot, reKUPR's assistant bases its answers on the actual data extracted from your bill and EOB. When it explains a charge, it references the real amounts, codes, and descriptions from your documents. This means you get specific, relevant answers rather than generic information.

Multi-Turn Conversations

The chat supports back-and-forth conversation. You can:

• Ask a follow-up question to dig deeper into a topic
• Request a simpler explanation if the first answer was too technical
• Ask about a different charge without starting over
• Build on previous questions for a more thorough understanding

The assistant remembers the context of your conversation, so each answer builds on what came before.

What the Chat Cannot Do

It's helpful to understand the assistant's limitations:

• Cannot modify your bill - The chat is read-only and informational
• Cannot contact providers - It cannot make calls or send letters on your behalf
• Answers based on extracted data - If data was not captured during document processing, the chat cannot reference it
• Not a substitute for professional advice - For complex disputes, consult a medical billing advocate

Tips for Better Answers

• Be specific - "What is the charge on line 5?" works better than "Tell me about my bill"
• Reference details - Mention amounts, dates, or codes when you can
• Ask one question at a time - Focused questions get more precise answers
• Use follow-ups - If an answer raises new questions, keep asking

The chat assistant is one of the most powerful tools in your reKUPR toolkit. Use it whenever you need a quick, accurate explanation of anything on your bill.